Product Satisfaction Terms
Effective Date: 1/1/24
1. Customer Satisfaction Assurance
At The Sacred Stitch, our priority is to ensure your satisfaction with our products. Please carefully read the following terms and conditions regarding returns, exchanges, and refunds.
2. Returns and Exchanges
We do not offer returns or exchanges unless the received product is damaged or incorrect. If you receive the wrong item or a damaged product, please notify us within 30 days of receiving the product by contacting our customer support team at team@thesacredstitch.com.
3. Replacement Policy
In the case of receiving a damaged or incorrect item, we will provide a replacement free of charge. To request a replacement, contact our customer support team at team@thesacredstitch.com within the stipulated 30-day period. Please include your order details and provide photographic evidence of the damage or incorrect item.
4. Notification Period
It is the responsibility of the customer to notify us of any issues with the received product within the 30-day period. Failure to do so may result in the inability to claim a replacement.
5. Terms Subject to Change
These terms are subject to change without prior notice. It is the customer's responsibility to review the terms regularly.
6. Notification of Changes
We reserve the right to modify these terms at any time.
7. Contact Information
For any inquiries regarding these terms, replacements, or general questions, please contact our friendly customer support team at team@thesacredstitch.com.
By continuing to engage with The Sacred Stitch, you acknowledge and agree to these terms.
Thank you for choosing The Sacred Stitch.
Sincerely,
The Sacred Stitch Team